Help Center

When you click “CHECK OUT” button, in your shopping cart, you will see the information about your order in the right column. You'll see, on the right side also, a section called “Discount” that has a special field for that purpose. Enter your promo code then click the “Apply” button.

If you are shopping on a mobile platform you'll see a discount field at the top, when you reach the payment section.

We always try source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email or DM on Instagram. Let us know your problem and please don't forget to attach photos/videos which can clearly show the issue. We'll send you a replacement one.

We’ll gladly accept unworn and unwashed items on jumpsuitparadise.com for return within 30 days of the purchase on all full priced items. If you would like to return your order, please send an email to hello@jumpsuitparadise.com and mark it as RETURN for instructions on how to proceed.

We want you to be completely satisfied with your new clothing, therefore, we’ll gladly accept a  return of any full priced items subject to the following conditions:

- The item must be exchanged within 30 days of purchase

- Items must be returned in original condition, unworn, unaltered and unwashed

- Must not be marked as a Last Chance/Sale item on our website. Sale items or discount code items can only be returned in cases where the product is faulty or the incorrect item is received or it really doesn't fit (you are only able to receive store credit if you used a promo code)

- Must not have any dirty marks, makeup or fake tan marks

- Must not smell of perfume, deodorant, cosmetics or washing powder

- Underwear must be worn when trying on swimwear for hygiene reasons.

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SHIPPING ADDRESS PROBLEMS

We follow the shipping information based on what you provide at checkout. We are not liable for lost or held packages, damaged packages, and nondelivery errors due to incorrectly input shipping information. 

Order confirmations are immediately sent to our customer's email addresses to confirm your order. Please review your order confirmation in full detail to ensure proper delivery.

CURRENCY EXCHANGE (OUTSIDE OF US)

All prices are reflected in USD. For other currencies, the amount charged on your card will automatically be converted based on the conversion rate from the day you placed your order.

Browse through our collections and search for the items you like, then click the "Add to cart" button and then "Check out". Enter your shipping and billing information and wait for your order to arrive. It's that simple!

Shipping cost varies depending on your location and your shipping choice. Standard insured shipping usually ranges from $0 - $9.95. 

International orders are free for all orders over $50 and $4.95 for all orders under $50. 

Yes, we are shipping to most countries worldwide.

It depends on the item's location, your location, and your shipping choice. 

For U.S. orders, items will usually take about 2-4 Weeks to arrive. 

Our inventory is distributed over multiple fulfillment centers across the U.S., with some fulfillment centers in other countries across the world. 

U.S. customers usually receive their orders from shipments made domestically, while international customers will usually receive their order from our international fulfillment centers. 

This means that orders containing multiple items may be shipped individually, and you may receive your items at different times.  

If you do not receive all your purchases within 4 weeks, please contact us to look into your shipment or to refund your payments.

We will send you a tracking number after we process your order. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package. (We'll send you all the info in the email.)

If your credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on the website. These fees are determined by your bank's pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.

Our store prices are shown in your local currency for a better understanding, but the payment is made in USD when you checkout.

The value and shipping information is printed on a sticker on the outside of the package when your order is shipped. We will mark the package as a gift for our customers, but duties and taxes are calculated and charged by customs officials in your country. As such, they are beyond our control. As the importer of record, you are responsible for duties, taxes, and any other charges that your country chooses to impose for the import.

As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged for customs. Charges vary from cases to case. Instead, please try contacting the customs officials in your country to get a better idea of what the customs charges may be for your order.

You can Cancel or Change your order within 24 hours. A 5$ Fee will be applied. 

We accept payments from all the credit card types (Visa, Mastercard, Maestro, Amex, Discover, JCB, Diners Club). We also accept Shopify payments, Stripe, and PayPal.